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  • The number of hours in my profile is incorrect.

    • If we have received an unclear reading of the license plate when exiting, the time bank will continue to count until this is manually corrected in the back system. This is done continuously, but sometimes it can take a little longer. This is the reason why the number of hours shows an error when the time bank is checked before we have corrected the license plate. As soon as this is done, the time bank is updated correctly.

  • The departure and boarding area at the departure hall at Oslo Airport

    • This area is regulated using electronic license plate recognition (LPR). Stays up to 7 minutes are free. If you stay in the area for more than 7 minutes and 0 seconds, a cost of NOK 70 per 20 minutes started will be incurred, calculated from the time of entry.
    • Information regarding this can be found on signs at the entrance to the area, there are several signs inside the area and it is informed about it on both machines. It is also informed that in case of failure to pay, an invoice with an invoice fee will be sent.
    • There are two machines along the drop-off and pick-up zone, where you can check the outstanding amount, if it is NOK 0, select the ‘Leave’ button before driving out. Any accrued cost for the stay will be available for payment on the web for 48 hours after driving out so that you can avoid an invoice. Here you can check and pay.
    • The Norwegian Association of the Disabled has been involved in the development of the solution and has approved it.
    • The scheme is also supported by the police, who say that it is important that the area is better regulated and provides a more appropriate regulation of the area.
    • If you need to stay longer, it is more advantageous to use the short-term parking on the other side of the road.

      For the record, it can be mentioned that the Norwegian Data Protection Authority is familiar with the solution and it has been developed and operated in accordance with guidelines from the authority.

  • What do we do when there are multiple users (OSL employees) on a vehicle?

    • It is not the vehicle that determines employee parking, but the employee's registration in the portal. If two people share the same vehicle, employees will have to ensure that the vehicle is registered to "themselves" upon entry.

  • We have employee parking at Oslo Airport and there are two of us sharing several vehicles, what applies then?

    • If there are two people who alternate between vehicles and both have the vehicles in their profile, you must manage this in your parking permits. Under the "Parking permits" tab, you must select the car that the permit should apply to. This activates this car in the selected parking permit. The profile that last activated the car is the one that is charged. You can activate the car after it has entered the area as well.
    • Employees can change which car applies to their permit after entering, but the change will then apply from the time the change occurred. This means that if an employee drives in and stands there for 6 hours with a different car than the one activated in the permit, but changes the entered car to active, the first 6 hours will be parking without a permit (normal rate) and the remaining time will be parking on the permit (advantageous parking).

  • I am employed at Oslo Airport and my payment card has been charged for parking a private car. How do I prevent this?

    • As an employee, you must register in the solution to receive employee parking. If this is not done, your employment relationship will not be linked to the parking technology, and you will instead be invoiced for parking on an equal footing with travelers. This is each individual's responsibility.
    • If the employer has not specified that they will receive an invoice on behalf of the employee's parking, the parking consumption will be charged directly to the employee's card.