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  • Why do I have to register in the employee parking portal?

    • This is the way to get those parking benefits by being an employee at the airport.
    • Discounts on both work parking and vacation parking.
    • It is through the portal that you as an employee tell the parking system which vehicle belongs to you, so that you get the correct discounts on your parking.

  • Where do I register?

    • You register on autopay.io with the registration link you should have received by email.

  • What happens if there are changes to my profile at the ID office?

    • Onepark has launched an SMS service that notifies you as a user that changes have been made to your employment. This service "catches" all changes that have been made, such as name change, phone number, employer, etc. It is not necessarily you who have reported these changes to the ID office, but it may be a general update that has been carried out.
    • If you receive such an SMS right after driving in, it is important that you immediately go to your Autopay profile (use the link https://autopay.io/external/si...) and update your parking permit. Until you change this, the parking fee will be without the discount that the preferential parking gives you.

  • Can I carry over the hours I don't use in one month to the next month?

    • Unfortunately, there is no "rollover" on hours. A new month means a new 200 hours.

  • The number of hours in my profile is incorrect.

    • If we have received an unclear reading of the license plate when exiting, the time bank will continue to count until this is manually corrected in the back system. This is done continuously, but sometimes it can take a little longer. This is the reason why the number of hours shows an error when the time bank is checked before we have corrected the license plate. As soon as this is done, the time bank is updated correctly.

  • What do we do when there are multiple users (OSL employees) on a vehicle?

    • It is not the vehicle that determines employee parking, but the employee's registration in the portal. If two people share the same vehicle, employees will have to ensure that the vehicle is registered to "themselves" upon entry.

  • What do I need to watch out for if I have multiple vehicles?

    • When you register one car, this is the one that is selected for the parking permit. When you then add another car, this does not change, and the first car remains the only one valid for the permit. If you want to use all the cars, you must go to the "parking permits" tab and select "all my cars" from the drop-down menu.
    • Employees can change which car is valid on their permit after entering, but the ending will then be effective from the time the change took place. This means that if an employee drives in and stands there for 6 hours with a different car than the one activated in the permit, but changes the entered car to active, the first 6 hours will be parking without a permit (normal rate) and the remaining time will be parking on the permit (advantageous parking).

  • We have employee parking at Oslo Airport and there are two of us sharing several vehicles, what applies then?

    • If there are two people who alternate between vehicles and both have the vehicles in their profile, you must manage this in your parking permits. Under the "Parking permits" tab, you must select the car that the permit should apply to. This activates this car in the selected parking permit. The profile that last activated the car is the one that is charged. You can activate the car after it has entered the area as well.
    • Employees can change which car applies to their permit after entering, but the change will then apply from the time the change occurred. This means that if an employee drives in and stands there for 6 hours with a different car than the one activated in the permit, but changes the entered car to active, the first 6 hours will be parking without a permit (normal rate) and the remaining time will be parking on the permit (advantageous parking).

  • What do I do if I have two employers at the airport?

    • If you are employed by two employers at the airport, you must also have two ID cards. You will then also be able to register with two different profiles in the portal, so that parking usage is linked to the correct employer.

  • I am employed at Oslo Airport and my payment card has been charged for parking a private car. How do I prevent this?

    • As an employee, you must register in the solution to receive employee parking. If this is not done, your employment relationship will not be linked to the parking technology, and you will instead be invoiced for parking on an equal footing with travelers. This is each individual's responsibility.
    • If the employer has not specified that they will receive an invoice on behalf of the employee's parking, the parking consumption will be charged directly to the employee's card.

  • How do I keep track of the number of hours used per month?

    • All entries and exits will appear in your profile. You will also always be able to see how many hours are left of the month's quota in the overview on your profile.

  • I use different cars for work. Can I add more cars to the system?

    • In Autopay, you can add multiple cars to your profile, but access to employee parking only applies to one car at a time. If you have multiple cars registered to your profile, employee parking applies to the car that first enters the parking area during the current parking session. You are responsible for ensuring that the correct registration number is entered.